As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Jack Chua, Director of Data Science at Expedia. Jack has built automated trading systems for multi-million dollar investment portfolios, terabyte-scale recommender systems for … [Read more...] about Developing Hyperpersonalized Recommendation Systems (Interview with Jack Chua of Expedia)
Developing A Scalable Enterprise AI Strategy (Interview with Keith Strier of EY)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Keith Strier, the Global and Americas AI Leader at Ernst & Young. Keith is responsible for EY’s global AI strategy and practice. He actively advises public and … [Read more...] about Developing A Scalable Enterprise AI Strategy (Interview with Keith Strier of EY)
Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)
As part of our AI For Growth executive education series, we interview top executives at leading global companies who have successfully applied AI to grow their enterprises. Today, we sit down with Rachael Rekart, Director of Machine Assistance at Autodesk, a software firm that provides specialized software for the architecture, engineering, construction, … [Read more...] about Automating Customer Support With Human-Like Virtual Agents (Interview with Rachael Rekart of Autodesk)
Now That Lawyers Have Lost To AI, What Is The Future Of Law?
In 2016, DeepMind’s AlphaGo famously defeated Lee Sedol, an international Go champion, becoming the first computer program to beat a human world champion. In 2018, LawGeex, an AI contract review platform, pulled the same stunt on human lawyers. The AI system achieved a 94% accuracy rate at surfacing risks in Non-Disclosure Agreements (NDAs). Experience human lawyers … [Read more...] about Now That Lawyers Have Lost To AI, What Is The Future Of Law?
A Taste Of Tomorrow: How Food and Beverage Companies Leverage AI
People have become picky eaters. Our ancestors ate whatever they could forage, but modern day Homo Sapiens expect gourmet meals at street food prices on demand. Consumers prefer fast, affordable, healthy, and delicious. To meet fickle consumer tastes, food and beverage (F&B) companies look to artificial intelligence to help them scale new products and stay profitable. … [Read more...] about A Taste Of Tomorrow: How Food and Beverage Companies Leverage AI
You Should Know These 20 Technology Leaders Driving China’s AI Revolution
China’s leading technology companies are on fire, heavily investing in artificial intelligence and building true global presences. McKinsey recently reported that academic and research institutions in the country publish more cited research papers than the US, UK, or any other global leader in AI, producing nearly 10,000 papers in 2015 alone. Backed by strong government … [Read more...] about You Should Know These 20 Technology Leaders Driving China’s AI Revolution
AI Entrepreneurs Say “Faux AI Hype” Hurts Sales & Marketing Efforts
The public is riveted by artificial intelligence, but most people don’t have a clue what “AI” actually is. Media hype and populist stories confuse rather than clarify. How does popular perception impact the vast array of Silicon Valley companies building actual AI products and services? We spoke to leading entrepreneurs and executives to learn their unique challenges with … [Read more...] about AI Entrepreneurs Say “Faux AI Hype” Hurts Sales & Marketing Efforts
8 Different Types Of Customer Service Automation Technologies
As automation becomes the best way to handle a growing business without the accompanying growth in customer service costs, increasingly more enterprise software vendors are entering this space. This diverse array of providers, from start-ups to large enterprises, can be categorized based on these 8 main offering types: 1. Contact Center Software Providers in this … [Read more...] about 8 Different Types Of Customer Service Automation Technologies
The 8 Most Important Metrics In Customer Service
If you're applying automation or artificial intelligence to customer experience, you need to be able to benchmark whether or not technology is truly improving both your employee and customer experience. Here are the 8 key metrics that establish the efficacy of a customer service system. What Customer Service Metrics Should You Care About? 1. Average Handle Time The … [Read more...] about The 8 Most Important Metrics In Customer Service
Best Practices In Implementing AI For Customer Care
Customer service is expensive for companies and often poor experiences for customers. Artificial intelligence can help mitigate some of these problems, but implementing successful automation at your company is no easy task, especially if you lack strong technical capabilities. Below are the key technologies and best practices employed by enterprises leading in customer … [Read more...] about Best Practices In Implementing AI For Customer Care