Vanson Bourne and Bold360 powered by LogMeIn surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes. Here are the key findings of the report: On average, less … [Read more...] about Consumer Report Shows How Chatbots Accelerate Service & Improve Customer Journeys
Applied AI
The Most Impactful Recent AI Trend Is The Rise of ML Engineering
The field of Machine Learning (ML) has been consistently evolving since Data Science started gaining traction in 2012. However, I believe 2018 was a critical inflection point in the ML industry. After helping Insight Fellows build dozens of ML products to get roles on applied ML teams, and reading through both corporate and academic published research … [Read more...] about The Most Impactful Recent AI Trend Is The Rise of ML Engineering
Sentiment Analysis: Types, Tools, and Use Cases
What do you do before purchasing something that costs more than a pack of gum? Whether you want to treat yourself to new sneakers, a laptop, or an overseas tour, processing an order without checking out similar products or offers and reading reviews doesn’t make much sense any more. Thanks to comment sections on eCommerce sites, social nets, review platforms, or dedicated … [Read more...] about Sentiment Analysis: Types, Tools, and Use Cases
Dairy farming, solar panels, and diagnosing Parkinson’s disease: what can you do with deep learning?
Many people incorrectly assume that AI is only for an elite few– a handful of Silicon Valley computer science prodigies with monthly budgets larger than most people’s lifetime earnings, turning out abstruse academic papers. This couldn’t be more wrong. Deep learning (a powerful type of AI) can, and is, being used by people with varied backgrounds all over the world. A small … [Read more...] about Dairy farming, solar panels, and diagnosing Parkinson’s disease: what can you do with deep learning?
Five Things That Should Scare You About AI
AI is being increasingly used to make important decisions. Many AI experts (including Jeff Dean, head of AI at Google, and Andrew Ng, founder of Coursera and deeplearning.ai) say that warnings about sentient robots are overblown, but other harms are not getting enough attention. I agree. I am an AI researcher, and I’m worried about some of the societal … [Read more...] about Five Things That Should Scare You About AI
How Voice Interfaces Can Benefit Society
Much has been made about our current addiction to screens. Many of us have found ourselves trapped in an endless cycle of dopamine hits as we check our phone to see if anyone has liked our post, or replied to a pithy comment. Some tech companies are creating technical solutions to help us monitor and limit our screen time, such as Google’s Digital Wellbeing program. Many … [Read more...] about How Voice Interfaces Can Benefit Society
Using Artificial Intelligence To Achieve Zero Waste
Artificial intelligence technologies can be used to help buildings and spaces track their waste in real-time and engage users by nudging them to correctly sort their waste. However, this vision has some major challenges: The ever-increasing volume and complexity of waste as a result of the constant increase in commercial consumerism makes it difficult for the public to … [Read more...] about Using Artificial Intelligence To Achieve Zero Waste
The Different Flavors of AutoML
In recent years, the demand for machine learning experts has outpaced the supply, despite the surge of people entering the field. To address this gap, there have been big strides in the development of user-friendly machine learning software (e.g. H2O, scikit-learn, keras). Although these tools have made it easy to train and evaluate machine learning models, there is still a … [Read more...] about The Different Flavors of AutoML
A Quick Overview of Enterprise AutoML Solutions
Want to implement machine learning at your enterprise, but don’t have the full-stack AI teams that Google and Amazon do? Enter AutoML. AutoML refers to techniques and tools which automate parts of the machine learning process, ranging from data collection and cleaning, to model development and testing, to production deployment and scaling. While the umbrella term does … [Read more...] about A Quick Overview of Enterprise AutoML Solutions
How To Differentiate Your Enterprise AI Technology With Content Marketing
Enterprise software has gotten more complex, and so has the enterprise buyer’s journey. Add the terms “AI” or “machine learning” into the mix, and you're likely add even more confusion for your customer. According to research firm CEB, only 14% of buyers can differentiate the value proposition between multiple competitive solutions. When everyone also advertises they "use … [Read more...] about How To Differentiate Your Enterprise AI Technology With Content Marketing