Customer support has become increasingly important, with 88% of buyers saying the experience a company provides matters as much as its products or services. About 72% of customers demand immediate service and nearly 70% expect anyone they interact with to have full context. However, this level of customer care is expensive, leading business leaders to look into AI for higher … [Read more...] about The Future of Customer Support: How AI is Boosting Capacity, Performance, and Satisfaction
artificial intelligence
Beyond Conventional Tactics: How AI is Redefining Marketing and Sales
Both marketing and sales are directly responsible for generating revenue. This unique position gives the two functions significantly more power to direct investment into new projects. The need to keep up with competitors in fighting for market share means that both units are, on average, much more willing to try new tools as well, including the latest technology advances based … [Read more...] about Beyond Conventional Tactics: How AI is Redefining Marketing and Sales
Redefining Conversational AI with Large Language Models
Source: rawpixel.com Conversational AI is an application of LLMs that has triggered a lot of buzz and attention due to its scalability across many industries and use cases. While conversational systems have existed for decades, LLMs have brought the quality push that was needed for their large-scale adoption. In this article, we will use the mental model shown in Figure 1 to … [Read more...] about Redefining Conversational AI with Large Language Models
Generative vs Predictive AI: Key Differences & Real-World Applications
Generated with Bing and edited with Photoshop Predictive AI and generative AI are two powerful applications of artificial intelligence with a wide range of use cases in business and industry. Both types of AI use machine learning to learn from data, but they do so in different ways and have different capabilities. Business leaders must understand the strengths and … [Read more...] about Generative vs Predictive AI: Key Differences & Real-World Applications
Building AI Products With A Holistic Mental Model
Note: This article is the first in a series called “Dissecting AI applications”, which introduces a mental model for AI systems. The model serves as a tool for the discussion, planning, and definition of AI products by cross-disciplinary AI and product teams, as well as for alignment with the business department. It aims to bring together the perspectives of product managers, … [Read more...] about Building AI Products With A Holistic Mental Model
Beyond Metrics: A Hybrid Approach to LLM Performance Evaluation
Large Language Models (LLMs) present a unique challenge when it comes to performance evaluation. Unlike traditional machine learning where outcomes are often binary, LLM outputs dwell in a spectrum of correctness. Also, while your base model may excel in broad metrics, general performance doesn’t guarantee optimal performance for your specific use cases. Therefore, a … [Read more...] about Beyond Metrics: A Hybrid Approach to LLM Performance Evaluation
Step-By-Step LLM Product Development For Business Leaders
Generated with Midjourney Enterprises in every industry and corner of the globe are rushing to integrate the power of large language models (LLMs) like OpenAI’s ChatGPT, Anthropic’s Claude, and AI12Lab’s Jurassic to boost performance in a wide range of business applications, such as market research, customer service, and content generation. However, building an LLM … [Read more...] about Step-By-Step LLM Product Development For Business Leaders
10 Essential Prompt Engineering Methods For Successful ChatGPT & LLM Applications
Harnessing the full potential of AI requires mastering prompt engineering. This article provides essential strategies for writing effective prompts relevant to your specific users. The strategies presented in this article, are primarily relevant for developers building large language model (LLM) applications. Still, the majority of these tips are equally applicable to end … [Read more...] about 10 Essential Prompt Engineering Methods For Successful ChatGPT & LLM Applications
Mastering ChatGPT: Effective Summarization With LLMs
Summarization agents imagined by the AI image generation tool Dall-E. Are you part of the population that leaves reviews on Google maps every time you visit to a new restaurant? Or perhaps you are the type to share your opinion on Amazon purchases, especially when you get triggered by a low-quality product? Don’t worry, I won’t blame you — we all have our … [Read more...] about Mastering ChatGPT: Effective Summarization With LLMs
What ChatGPT Knows about You: OpenAI’s Journey Towards Data Privacy
After all the concerns raised by ChatGPT’s data outage on the past 20th of March, we quickly observed some reactions from the outside world. The most forceful one? Italy banning ChatGPT for data privacy concerns. Nearly one month after the incident, OpenAI has already taken some actions regarding user data privacy: The possibility to turn off the chat history … [Read more...] about What ChatGPT Knows about You: OpenAI’s Journey Towards Data Privacy