Customer support has become increasingly important, with 88% of buyers saying the experience a company provides matters as much as its products or services. About 72% of customers demand immediate service and nearly 70% expect anyone they interact with to have full context. However, this level of customer care is expensive, leading business leaders to look into AI for higher … [Read more...] about The Future of Customer Support: How AI is Boosting Capacity, Performance, and Satisfaction
language models
Beyond Conventional Tactics: How AI is Redefining Marketing and Sales
Both marketing and sales are directly responsible for generating revenue. This unique position gives the two functions significantly more power to direct investment into new projects. The need to keep up with competitors in fighting for market share means that both units are, on average, much more willing to try new tools as well, including the latest technology advances based … [Read more...] about Beyond Conventional Tactics: How AI is Redefining Marketing and Sales
Redefining Conversational AI with Large Language Models
Source: rawpixel.com Conversational AI is an application of LLMs that has triggered a lot of buzz and attention due to its scalability across many industries and use cases. While conversational systems have existed for decades, LLMs have brought the quality push that was needed for their large-scale adoption. In this article, we will use the mental model shown in Figure 1 to … [Read more...] about Redefining Conversational AI with Large Language Models
Beyond Metrics: A Hybrid Approach to LLM Performance Evaluation
Large Language Models (LLMs) present a unique challenge when it comes to performance evaluation. Unlike traditional machine learning where outcomes are often binary, LLM outputs dwell in a spectrum of correctness. Also, while your base model may excel in broad metrics, general performance doesn’t guarantee optimal performance for your specific use cases. Therefore, a … [Read more...] about Beyond Metrics: A Hybrid Approach to LLM Performance Evaluation
Step-By-Step LLM Product Development For Business Leaders
Generated with Midjourney Enterprises in every industry and corner of the globe are rushing to integrate the power of large language models (LLMs) like OpenAI’s ChatGPT, Anthropic’s Claude, and AI12Lab’s Jurassic to boost performance in a wide range of business applications, such as market research, customer service, and content generation. However, building an LLM … [Read more...] about Step-By-Step LLM Product Development For Business Leaders
10 Essential Prompt Engineering Methods For Successful ChatGPT & LLM Applications
Harnessing the full potential of AI requires mastering prompt engineering. This article provides essential strategies for writing effective prompts relevant to your specific users. The strategies presented in this article, are primarily relevant for developers building large language model (LLM) applications. Still, the majority of these tips are equally applicable to end … [Read more...] about 10 Essential Prompt Engineering Methods For Successful ChatGPT & LLM Applications
Mastering ChatGPT: Effective Summarization With LLMs
Summarization agents imagined by the AI image generation tool Dall-E. Are you part of the population that leaves reviews on Google maps every time you visit to a new restaurant? Or perhaps you are the type to share your opinion on Amazon purchases, especially when you get triggered by a low-quality product? Don’t worry, I won’t blame you — we all have our … [Read more...] about Mastering ChatGPT: Effective Summarization With LLMs
All Languages Are NOT Created (Tokenized) Equal
This article was originally published on the author’s blog and re-published to TOPBOTS with permission from the author. Large language models such as ChatGPT process and generate text sequences by first splitting the text into smaller units called tokens. In the image below, each colored block represents a unique token. Short or common words such as “you”, “say”, “loud”, and … [Read more...] about All Languages Are NOT Created (Tokenized) Equal